Please Help! My Statistics Are Not Updating, what do I do?
A:There could be a few reasons
1. If your statistics are not updating and your counter is
counting your hits Make
sure you have logged off from your control panel,
whilst you are in your control panel the statistic update
robot will NOT update your statistics this is a safeguard
to avoid multiple read/writes to the same file as both the
robot and your counter need to access these log files and
if they are both active a collision of interests can happen,
so during this time your statistics are frozen and the robot
is told to back off and you MUST
log off properly to tell the robot that you have finished
otherwise the robot will not touch your statistics for up
to an hour after the time you first logged on, and or looked
at your statistics.
2. If your statistics have already
updated and you have logged off from the system properly "which
is just a case of clicking (log off)
in your control panel" there is a lapse time whilst the
robot does update your statistics, the robot visits each user
in rotation to check if their statistics are up to date or
not, this can take anything from a couple of seconds and up
to 15 minutes depending on how busy the robot is, most of
the time this is instantaneous i.e. as soon as a hit is received
the robot updates and can be merely seconds but let's say
100 users do not log off properly (which does happen) and
have very active accounts when the robot revisits these 100
users an hour later it can find loads of work to do, then
this has a ricochet effect and slows everyone else down, secret
is "be a good user and LOG OFF".
3. If for some reason your statistics
do not update at all, and please give this plenty of time...
please do not hesitate and contact us there may be a technical
problem that needs sorting out don't forget to supply your
Username and Email address for your account.....